FAQ

Does Senai provide free shipping?
Senai currently provides free standard shipping for most orders and free express shipping for orders over US$99. For more information about shipping, please visit our shipping info page.

Why is my order taking longer to process than normal?
Our warehouse normally processes all orders within 1-3 days. However, if your order is taking a longer time to process, it could be due to particular items in your order which have longer than normal processing times.

You can view the estimated delivery time for each item in your order by going to their specific product pages. If you would like to receive the other items in your order ASAP, you may cancel the other longer-processing item(s) for a refund. Your remaining items can then be shipped out immediately.

Why was my order divided into two or more packages?
We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some items may have longer processing time for various reasons including, for example, being in different warehouses.

Your order may also be divided into two or more packages if the total combined weight exceeds the weight limits of couriers.

If your order is divided into multiple packages, you will be able to see the estimated delivery times and individual tracking numbers for each package in separate tabs on your order's tracking page.

How do I update my shipping address?
If your order has not yet been packed, you can follow the steps below to update your shipping address:
1. Go to "Your orders" in Temu.com or your Temu app,
2. Click on your order to view your order details,
3. Next to your address, click on "Edit" to change address,
4. If the change is successful, you will receive a prompt that says "your address has been updated" and the order details will show the latest address.

If your order has already been packed, we unfortunately will not be able to update your shipping address. If your package has not yet been delivered, you may contact the carrier directly to see if it would be possible to update your shipping address. Please have your tracking number ready and refer to the numbers below:

- UPS: 1-800-742-5877

- DHL: 1-954-888-7000

- UDS: 1-630-930-5201

- USPS: 1-800-222-1811

- Fedex: 1-800-463-3339

- OnTrac: 1-800-334-5000

- SpeedX: 1-800-658-4192

- Uniuni: 1-800-282-2468

- Lasership: 1-804-414-2590

- LSO: 1-800-800-8984

- Pitney Bowes: 844-256-6444




Why does USPS say that they haven't received my package yet?
Our packages are shipped internationally, so you will likely begin to see updates from US shipping companies (USPS, FedEx, UPS, etc.) after the package is cleared by US customs and the US shipping company receives your package.

We suggest you check the tracking information on the 'My orders' page for more details, as it is updated regularly. Just click 'Track' next to the order you want to check.